Directions and Store Hours
From Route 128 also known as Route 95
Take Exit 28 - Trapello Road Toward Belmont
Follow Trapello Road Aproximately 3.7 Miles
Turn Right on Route 60
Follow for 0.2 Miles and Turn left into the office park
We are located in the building facing Route 60 near the end of the strip mall
Store Hours
Monday - Saturday 10:30 - 6:00
Sunday 12 - 5

Telephone 781-893-9505
Email SALES@GOGAMEROOM.COM
 
 
The Compleat Gamester has been in business since 1982 and Incorporated in 1992.
We service and sell Pool Tables, Foosball, Poker Tables, and Other game room equipment. Our full time service department Moves, Re-Covers and Setup Pool Tables year round.
We hope that beside visiting our Web site that you will come in and visit our store.
 
Shipping Transit Times
 

We ship via UPS ground, USPS First Class and Priority mail. Transit time for USPS Priority mail is generally 2-3 days for the continental United States. Smaller packages generally ship via First class or Priority mail.

Larger or heavier packages ship via UPS ground.

The map below shows an estimate of the UPS transit times for the Continental United States.

Please note this chart calculates delivery time in business days.

Weekends and holidays do not count. We Ship Monday Thru Friday

 
Business days in transit from: WALTHAM, MA 02453
 
Estimate of transit time for packages shipped in the continental United States via UPS ground. UPS does have terms and conditions in order for these transit times to be met. Please visit the UPS web site for a more accurate estimate as to delivery transit time.
 
Shipping
 

The shopping cart will provide the shipping costs for most items. Pool Tables prices include delivery and setup within most of Eastern Massachusetts. Delivery and setup prices for other game room equipment, such as Foosball tables, Table Tennis etc. are for Eastern Massachusetts only.

We ship via UPS and USPS and the shopping cart will price out the total shipping for most items.

We do not ship COD

All shipping of larger items out of state is tailgate delivery only. If you require inside delivery, you must request it in advance.
If the actual shipping does not agree with the shipping charges computed by the shopping cart, your credit card will not be charged until you have been quoted and have agreed to the shipping charge.

 
Warranty and Return Policy
 
The Compleat Gamester wishes your shopping experience with us to be a happy one.
We sell a wide variety of merchandise that includes items that are custom orders or require installation.
Our warranty and return policy vary with the product lines. Listed below are our return policies for the various lines. When ordering if you have a question about the return policy of a product that we may not have covered, just ask.

General Requirements for Return and Refund

1. You must have the original sales slip.
2. Refund will be made to the credit card the item was purchased on.
3. Items purchased by check will be refunded 2 weeks from date of deposit
4. Product must be returned in the original package in new condition
5. Refund will be made less the cost of shipping 
6. Refund will be allowed on purchases up to 30 days from the date of purchase
7. Shrink wrapped products must be unopened and in original shrink wrap 

Product Lines that can be returned for Full Refund

Juggling Props - Boxed Games, Puzzles, Darts, Books, Videos, Gift Certificates
Chessmen and Boards if stock item. Please ask when purchasing if your item is a custom order
Cues that are stock item and not custom order. Cues must be unused ( not chalked )
Cue purchases please ask if custom order
Billiard Accessories that are stock items.
Table Tennis Accessories in unopened packages

Defective or Damage Items

Compleat Gamester will repair or replace at its sole option any item that is defective or damaged.

Products that May Not be Returned

Custom Orders
Monogrammed Poker Chips, All Table Games, Custom Order Poker Tables, Pool Tables, Air Hockey, Table Tennis Tables
 

Compleat Gamester Pool Table Extended Warranty

The Compleat Gamester will Guarantee the level of the pool table for one year.

Cue Warranties

The Compleat Gamester will replace any tips on cues purchased from us for 90 days from date of purchase. All other warranty issues are the responsibility of  the Manufacturer of the cue.
The customer will be responsible for the cost of shipping the cue to the manufacturer and its return. Problems such as broken shafts, joints, warping and wraps are looked at on a case by case basis. The manufacturer will at its sole discretion determine if the problem is a result of poor workmanship or lack of care by the owner. The Compleat Gamester will provide you with contact names and phone numbers if you wish to dispute their decision directly.